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| PRODUCT QUALITY GUARANTEE |
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“All of our products are
backed with a 100% satisfaction guarantee. Every product you purchase
from
www.suzansspecialgifts.com must be free of defects or you may return it
within thirty days of delivery for immediate replacement or refund.”
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| Although we contract with our manufacturers and
suppliers for specific models, designs, etc. in the photos, minor
manufacturing design changes may occur from time to time. Suzan’s
Special Gifts has no control over minor variations. We reserve the
right to update model designs, substitute models or colors to fulfill orders
with equivalent merchandise whenever these changes represent an equal or
better value for our customers. |
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| Hand-crafted and/or hand-painted items may vary
slightly in color or size when compared to photographed samples shown on our
website. Figurines, carvings and other hand-painted items (i.e.,
porcelain, alabastrite, ceramic, wood, stone, glass, etc,) are individually
created by a diverse group of artists and artisans. Each brings an
individual and personalized talent to his or her work, making these products
truly one-of-a-kind collectors’ items. |
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| PURCHASES |
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| We gladly accept Visa, Master Card, Discover and
American Express Cards. We also accept Money Orders. These
orders will be filled after we receive your payment in the mail.
Please mail you money orders to: |
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Suzan’s Special Gifts |
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15275 Collier Blvd., #201-360 |
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Naples, FL 34119 |
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| EXCHANGE POLICY |
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| We will gladly exchange any damaged or defective
merchandise at no extra cost to you. We must be notified of damaged
merchandise via email (admin@suzansspecialgifts.com)
within 10 days of receipt. You are eligible for an item replacement or a
full refund (including original shipping costs) upon return of the item.
Return items to: |
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Suzan’s Special Gifts |
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15275 Collier Blvd., #201-360 |
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Naples, FL 34119 |
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1.)
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Replacement:
On the original shipping invoice indicate the number of
items you want to |
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return and the reason for replacement. We will
ship a replacement item at no extra cost. |
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Replacements are subject to
availability. If an exact replacement is not available, we will give
you an In-Store Credit valid towards any future Suzan’s Special Gifts
purchase. |
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2.) |
Full Refund: Please allow 10 business days
for full refund completion (including original |
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shipping charges). If you paid by credit card, the
refund should be reflected on your credit card statement
that falls within the date of refund completion (it depends
on your billing cycle). If you paid by check or money
order your refund check will be mailed to you as soon as
possible. |
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REFUND POLICY
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| If you are not completely satisfied with a product, you
may return it within 30 days of receipt for a refund less shipping cost.
The item must be in its original condition and in its original packaging. |
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| Include original shipping invoice and indicate the
number of items you’re returning and the reason for the return. Items
must be returned to: |
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Suzan’s Special Gifts |
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15275 Collier Blvd., #201-360 |
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Naples, FL 34119 |
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| Please allow 10 business days for refund completion.
If you paid by credit card, the refund should be reflected on your credit
card statement that falls within the date of refund completion (it depends
on your billing cycle). If you paid by check or money order your
refund check will be mailed to you as soon as possible (we will not refund
shipping costs or fees). |
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| ORDER CANCELLATION POLICY |
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| Once an order is placed on our website it is processed
by our credit card merchant and cannot be stopped. If you have placed
an order by error, please notify us via email, to
admin@suzansspecialgifts.com, within one hour of order placement.
We will process your order cancellation transaction and send you a
confirmation via email within 24 business hours. |
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SHIPPING DETAILS
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| USA ORDERS: |
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- Standard shipping method is UPS Ground service.
- Please allow between 9-11 business days for
delivery.
- UPS tracking information is available upon request.
To receive UPS tracking information, please send us email request
attached to your order receipt, 2 days after the order is placed.
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INTERNATIONAL ORDERS:
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| We ship internationally to the following: Alaska,
Guam, Hawaii, Puerto Rico and the Virgin Islands. |
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- Orders are shipped via Air Mail.
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Orders with a retail value of $25 or less pay a flat fee of $20.00
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Orders over $25 pay 50% of sub-total
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